Agent Idle Time in Call Center - How to Calculate & Reduce?

Learn more about agent idle time, why you should track it, how to calculate, and how to reduce idle time in outbound call centers.

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What is Average Handle Time (AHT) & How to Calculate It?

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Call Center Metrics & KPIs

What is Call Center Shrinkage & How to Minimize it? KrispCall

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TOP 20 Call Center Metrics Managers Can't Ignore - CrazyCall

Idle Time in Contact Centers Why it is important ? - Voxco